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Get in Touch With CACAR

Whether you are planning a single-room cabinet project or a complete whole-house furniture project, you can use the contact form on this page to submit your initial requirements.

The information you provide helps the project coordination team understand the product scope, available drawings, material preferences, destination, schedule, and next information required.

Response and quotation timing: Response time, drawing preparation, quotation timing, revision scope, production scheduling, and shipping estimates depend on the completeness and complexity of the project information.

Applicable timing should be confirmed after the drawings, measurements, product requirements, materials, destination, and commercial conditions have been reviewed.

What to Include in Your Inquiry

To help the team review your project more accurately, include as much of the following information as is currently available:

  • Product scope: Kitchen cabinets, wardrobes, bathroom vanities, TV cabinets, entrance cabinets, wall panels, doors, or other whole-house furniture.
  • Project type: Apartment, villa, hotel, office, showroom, development, renovation, or other project.
  • Drawings and dimensions: Floor plans, elevations, wall dimensions, ceiling heights, service positions, or other available measurements.
  • Appliance information: Refrigerator, oven, dishwasher, rangehood, cooktop, sink, washing machine, or other appliance models where relevant.
  • Style references: Inspiration images, interior-design drawings, preferred colours, textures, gloss levels, and general design direction.
  • Material preferences: Panel type, finish, countertop, glass, metal, stone, hardware, or environmental-document requirements.
  • Delivery destination: Country, city, postal code, port, and complete delivery address where available.
  • Site conditions: Doorway, corridor, staircase, elevator, loading, unloading, storage, and installation-access information.
  • Project schedule: Required delivery period, construction programme, approval deadline, or installation target.
  • Commercial requirements: Approximate quantity, budget range, Incoterm preference, packaging requirement, branding, or repeated-module requirements.

It is acceptable to submit an initial inquiry before every detail is available. Missing information, assumptions, exclusions, and provisional items should be identified during the review process.

What Happens After You Contact Us

  1. Initial review: The project coordination team reviews the submitted information and identifies any drawings, dimensions, appliance details, material references, or commercial information still required.
  2. Scope clarification: The product scope, room requirements, destination, quantities, materials, hardware, packaging, shipping terms, and installation responsibilities are discussed.
  3. Preliminary quotation or budget review: Where sufficient information is available, an initial quotation or budget reference may be prepared. Provisional information should be clearly identified.
  4. Design development: Drawings or visual references may be prepared according to the agreed project scope, available information, commercial conditions, and design service arrangement.
  5. Revision and approval: The revision scope and approval process should follow the agreed project conditions. Final production documents should record the approved revision number, approval date, material selections, hardware, dimensions, appliance information, and change record.
  6. Production preparation: Production begins after the agreed drawings, material specifications, commercial terms, payment conditions, and other production-start requirements have been confirmed.
  7. Manufacturing and inspection: Production timing and inspection scope depend on the product type, quantity, materials, finishes, hardware availability, production requirements, and agreed quality checks.
  8. Packaging and shipping preparation: Packaging, labels, documents, Incoterms, customs responsibilities, shipping route, and delivery arrangements are confirmed according to the project.
  9. Installation preparation: Site readiness, unloading, storage, local installer responsibilities, fixing conditions, appliance coordination, and installation references should be confirmed before delivery.

Important Timing Definitions

Different project stages should not be combined into a single lead-time promise.

  • Response time: Time required to review the inquiry and request any missing information.
  • Design time: Time required to prepare and revise drawings after sufficient project information has been received.
  • Production lead-time start condition: The agreed point at which production timing begins, such as approved drawings, confirmed materials, commercial confirmation, and agreed payment conditions.
  • Production lead time: Time required for manufacturing and agreed inspections after the production-start conditions are complete.
  • Ready-to-ship time: The point at which production, inspection, packaging, and shipping preparation have been completed.
  • Shipping time: International transit time after cargo departure.
  • Delivery date: Final arrival timing after customs procedures, port release, local delivery, unloading, and other destination-side arrangements.

Estimated timing should be recorded separately for each applicable stage in the quotation, production plan, shipping plan, or final contract.

Production Base and Project Review

CACAR operates an approximately 130,000 sqm production base in Guangdong, China, with 11 production lines and an annual production capacity of more than 830,000 sets.

The company has supplied customers in more than 160 countries and regions. However, product availability, shipping routes, documentation, delivery terms, and project support should still be reviewed for each individual order.

Factory visits or remote production-base presentations may be discussed by appointment, subject to the project stage, schedule, confidentiality conditions, staff availability, and applicable site arrangements.

Frequently Asked Questions Before You Contact Us

Do you have a minimum order quantity?

MOQ varies according to the product type, material, finish, hardware, packaging, production method, and order configuration.

A single fixed MOQ does not apply to every international project. The applicable quantity condition should be confirmed after the product scope and specifications have been reviewed.

How long does the entire project take?

There is no single total duration that applies to every project.

The overall schedule depends on the completeness of the measurements and drawings, design complexity, revision and approval time, material availability, production requirements, inspection scope, packaging method, shipping route, customs procedures, local delivery, site readiness, and installer availability.

Design, production, ready-to-ship preparation, international transit, customs clearance, local delivery, and installation should be estimated separately.

Can you provide an initial price estimate before measurements are complete?

An initial budget reference may be possible when enough information is available, such as the product type, approximate dimensions, quantity, material level, hardware requirements, destination, and general project scope.

The initial figure may contain assumptions or provisional items. A final quotation requires confirmed dimensions, product scope, materials, hardware, accessories, packaging, shipping terms, and other agreed project conditions.

Is 3D design free for every inquiry?

Design support depends on the project scope, available drawings, commercial conditions, required output, revision requirements, and agreed design service arrangement.

Any free or chargeable design service, drawing scope, number of revisions, deliverables, and applicable conditions should be confirmed before design work begins.

Are revisions unlimited?

The revision scope should be agreed according to the project complexity, design stage, commercial terms, approval process, and type of change requested.

Changes made after material confirmation, production approval, or manufacturing has started may affect cost, production timing, material availability, and delivery arrangements.

When does production begin?

Production should begin only after the agreed production-start conditions have been completed.

These conditions may include approved drawings, confirmed revision number, material and hardware selections, appliance information, commercial confirmation, payment conditions, sample approval, and other requirements stated in the quotation or contract.

What information is needed to begin?

You can begin with the information currently available, such as floor plans, dimensions, room requirements, appliance references, inspiration images, material preferences, delivery destination, and intended schedule.

The project coordination team will identify additional information required before quotation, design approval, production, shipping, or installation preparation.

Ready to discuss your project? Use the contact form on this page to submit your drawings, dimensions, product requirements, material preferences, destination, and project schedule for review.

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If you have any queries, get in touch today! Don't hesitate. We try to take the extra step for our customer satisfaction.
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